Train for knowledge transfer
We have created an extensive training program that includes customized training material for job and function training as well as constant staff oversight to ensure that the transfer of knowledge is retained.
Most provider organizations utilize a train-the-trainer approach for both technology and operational trainer, or they might have new employees sit with a more experienced employee to train on specific job functions.
The problem with both of those is they have shown to provide limited knowledge transfer and retention over time. This causes fragmented activity performance and has a direct impact on financial outcomes.
At Baker Tilly, we believe training – on both the specific activities of a job and the proper ways to do the job – are both critical for success. Furthermore, employee job satisfaction and results are typically driven by how well individual staff are trained.