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Healthcare Automation Services

Developing a comprehensive approach for healthcare automation.

Healthcare Automation Services

We have deep subject matter expertise to guide healthcare organizations through the process of developing an achievable strategic roadmap to automate processes.

    Automation strategic roadmap for success

    How do you determine where to begin? Baker Tilly can guide you through the process to figure out what your goals are, how you can achieve those through automation, determining the right technology for your situation, and how to change your organization’s processes to be successful.

    Baker Tilly understands that in order to drive effective process automation, the value must be perceived from our client’s perspective, not ours. We can work with you to develop a strategic roadmap for automation that focuses on the following goals:

    Deploying the right solution for each identified opportunity

    The hard truth is that an automation strategy does not always involve one approach. To provide maximum value with the highest return on investment, we will look at the following solution sets:

    • Low grade automation through various low cost scripting options
    • Intelligent automation leveraging advanced Robotic Process Automation (RPA) options
    • Optimizing current technology investments and automating those tools to their maximum benefit

    Developing options that have a clear return on investment based on our client’s goals and objectives

    This return on investment will have a four point focus:

    • Top line and net revenue improvement
    • Dramatic cash flow enhancement
    • Cost take out opportunities / resource reallocation
    • “Soft” benefits such as employee morale improvement or patient satisfaction gains

    Critical components for automation success

    Our professionals will conduct three core activities to determine your organization’s needs for automation. This process will incorporate estimated returns for each option, but based off your individual organizations goals for your automation projects – not a prescribed set of goals.

    High value options come out of the intersection of these three activities:

    Interviews of management and staff personnel

    • This allows us to understand areas where repetitive, manual activities are currently occurring and understand the effort required to automate those tasks. We will also discover the estimated time savings by developing an automated solution.

    Observe several administrative activities

    • This allows us to further refine the automation requirement and develop reasonable options for automation to ensure the appropriate automation approach is recommended.

    Leverage data analysis and subject matter expertise

    • Our value architects have experienced several environments and automation solutions that are not only practical, but could provide significant improvements for healthcare organizations. We will provide insight and input into automating functions that may not have been considered viable options.
    • Our team will catalog several options, both big and small, for automation consideration along with the level of return on investment.

    Automation valuation and roadmap development

    We will take all the identified automation opportunities and evaluate cost take out, revenue improvement and soft benefits. This will allow us to develop a valuation matrix and prioritize each option based on value to the organization. Reviewing this matrix can help your organization in determining where to start with your automation projects, and is critical to developing an effective and practical roadmap for successful deployment.

    Once your priority projects are identified, we will determine the technology options that drive the highest return associated with each opportunity. Solutions may include:

    Simple, low grade automation

    • These are generally low complexity, repetitive tasks driven by simple decision trees. A common example is repetitive data entry.

    High complexity automation

    • These processes typically require some level of artificial intelligence or machine learning in order to handle multi-faceted decision trees or updates based on various data points. A common example is authorization obtainment.

    Core technology automation

    • These processes are opportunities to automate processes inside of the current technology platform. An example is building automated data bridge routines in electronic claim edit applications.

    Implementation support

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    Once the automation strategic roadmap is completed and agreed to, the effort pivots to achieving your identified benefits in a timely manner.

    Baker Tilly has the expertise to assist with the oversight and management of the implementation effort, as well as development and delivery of any required staff training. We can provide monitoring of results to document the level of actual return on investment achieved and help you in understanding your results.

    We are your partner through the entire process and are invested in helping our clients obtain significant value enhancement.