Healthcare Automation Services

How do you determine where to begin? Baker Tilly can guide you through the process to figure out what your goals are, how you can achieve those through automation, determining the right technology for your situation, and how to change your organization’s processes to be successful.

Baker Tilly understands that in order to drive effective process automation, the value must be perceived from our client’s perspective, not ours. We can work with you to develop a strategic roadmap for automation that focuses on the following goals:

Deploying the right solution for each identified opportunity

The hard truth is that an automation strategy does not always involve one approach. To provide maximum value with the highest return on investment, we will look at the following solution sets:

• Low grade automation through various low cost scripting options
• Intelligent automation leveraging advanced Robotic Process Automation (RPA) options
• Optimizing current technology investments and automating those tools to their maximum benefit

Developing options that have a clear return on investment based on our client’s goals and objectives

This return on investment will have a four point focus:

• Top line and net revenue improvement
• Dramatic cash flow enhancement
• Cost take out opportunities / resource reallocation
• “Soft” benefits such as employee morale improvement or patient satisfaction gains

We will take all the identified automation opportunities and evaluate cost take out, revenue improvement and soft benefits. This will allow us to develop a valuation matrix and prioritize each option based on value to the organization. Reviewing this matrix can help your organization in determining where to start with your automation projects, and is critical to developing an effective and practical roadmap for successful deployment.

Once your priority projects are identified, we will determine the technology options that drive the highest return associated with each opportunity. Solutions may include:

Simple, low grade automation

• These are generally low complexity, repetitive tasks driven by simple decision trees. A common example is repetitive data entry.

High complexity automation

• These processes typically require some level of artificial intelligence or machine learning in order to handle multi-faceted decision trees or updates based on various data points. A common example is authorization obtainment.

Core technology automation

• These processes are opportunities to automate processes inside of the current technology platform. An example is building automated data bridge routines in electronic claim edit applications.