EHR Implementation & Optimization

  1. Kara Gallagher

    Kara Gallagher


    Managing Director

  2. Ed Ricks

    Ed Ricks

    M.H.A., CHCIO

    Managing Director

  3. Kathy Kuhar

    Kathy Kuhar


  4. Eddie Butler

    Eddie Butler


  5. Lisa Elias

    Lisa Elias


Baker Tilly’s team of EHR specialists help develop custom solutions that meet the needs of your providers, benefit your patients and improve business operations. Whether you need a complete system replacement or fine-tuning of your existing systems and processes to maximize efficiencies, our team can help.

    Transform your technology

    Electronic health records (EHR), also known as electronic medical records (EMR), allow healthcare providers to quickly access and exchange their patients’ medical history when, where and how they need it. However, without proper workflow and system alignment, adoption rates and satisfaction from end users often suffer.

    At Baker Tilly, our team of EHR implementation and optimization specialists work with providers to meet their specific needs while also following industry best practices. Whether your current EHR system is acting as a roadblock, your current EHR training is ineffective and needs fine-tuning, or your organization is looking to harness the full power of telemedicine, our team is here to help.

    Has your organization outgrown its current systems’ capabilities? Are you uncertain of next steps? Our healthcare IT professionals are ready to assist with a broad array of services to help you determine the right path, including:

    • EHR vendor selection and contract negotiation
    • EHR system assessment
    • Roadmap development
    • Ancillary system assessment, planning and implementation including PACS/RIS, enterprise content management, telehealth solutions, patient portals, and more
    • Requirements gathering and specifications development
    • Program planning and management
    • Revenue capture analysis
    • Total cost of ownership analysis
    • Change management and user adoption
    • Skill gap analysis
    • Establishing metrics and key performance indicators
    • Acquisition planning

    From pre-planning through project closeout, our team of specialists are ready to assist with your EHR implementation, optimization and upgrade needs. Our team has established practice groups for each of the major EHR vendors, including Epic, Cerner and MEDITECH. Our accomplished professionals have also supported a broad range of clients from practice groups and rural hospitals, to large integrated delivery networks (IDNs) and academic medical centers.

    Whether you are embarking on an enterprise-wide EHR replacement or an individual application implementation, our practice groups are ready to help, including:

    • Program and project management
    • Requirements gathering and workflow design
    • Full system and individual application design, build, test and validate
    • Testing plan development, testing management and test script development
    • Cutover planning and technical dress rehearsals
    • Data migration and conversion
    • Interface migration and build
    • Curriculum design and build
    • Training including classroom, web-based and one-on-one
    • Go-live planning, management and support
    • Upgrade/release management and support
    • Optimization
    • New application implementation
    • Ancillary system implementation
    • Legacy support services
    • Project closeout

    Whether your organization requires a fully outsourced team to support an entire system or a go-to consultant for a specific application, Baker Tilly is ready to assist. We appreciate that you are in the business of providing healthcare, and owning an IT function or system may not be the best use of your financial resources. We offer several different models for EHR outsourcing and managed services that will meet your organization’s specific needs, including:  

    • 24/7 maintenance and support for an application or system 
    • Off-hours support 
    • Maintenance and support of current EHR systems 
    • Legacy support for systems to be sunset 
    • As-needed support for complex projects outside the skill set of your IT team 
    • Designated coach/mentor for your team 

    Our team of instructional designers, trainers, support professionals and training managers/coordinators are ready to help your end users fully leverage your EHR investments. We understand the long-term impacts of insufficient training during new system implementations and upgrades, or when onboarding new providers and operations staff.

    Because of this, we have deeply skilled teams dedicated to Epic, Cerner and MEDITECH with current certifications and proficiencies. All of our resources are fully vetted and U.S.-based, and have supported a minimum of three new implementations. Most have supported many more.

    As your organization embarks on a full-scale EHR migration or an ancillary system replacement, our teams are available to help your existing systems remain stable and to meet the needs of your providers and end users. Baker Tilly’s legacy support services team has a long and successful history managing a myriad of EHRs, practice management systems and ancillary systems to guarantee optimal performance so your providers can access necessary patient data and provide the best patient care possible.

    Our legacy support services team has supported a broad array of legacy systems, including:

    • MEDITECH (Expanse, Client/Server and Magic)
    • Cerner (Millennium and CommunityWorks and HomeWorks)
    • GE Centricity
    • Allscripts (Sunrise Clinical Manager, Professional EHR, Paragon, TouchWorks EHR, Practice Financial)
    • NextGen
    • PICIS
    • SoftLab
    • Sunquest (PowerPath, CoPath and Blood Bank)
    • Atlas Lab
    • Data Innovations
    • And many more
    “Baker Tilly has strong resources for us 100% of the time. Supplementing our IT team with Epic consultants from Baker Tilly made our growth possible. We lean into them for their skills and leadership.”
    – Chief Information Officer (CIO), health system client

    Experience matters

    Healthcare consulting professionals discussing EHR optimization

    Flexible bench

    Baker Tilly has several EHR specialists who are thoroughly screened and vetted. We can respond quickly to your critical needs whether you require a project manager to take the reins of an important initiative, an analyst to modify system build or a trainer to coach your end users.

    Clinical and operational experience

    Our EHR analysts are expert builders and so much more. To be an effective applications builder, an analyst should be able to meaningfully engage with providers and operations staff. We can! Most of our analysts possess backgrounds in healthcare operations or as healthcare providers.

    Customized solutions

    Is your EHR operating in alignment with your organization’s best practices? If not, end-user adoption rates may suffer as providers seek workarounds. Our team will work to ensure your EHR build meets your workflow requirements.

    “Due in no small part to the help of Baker Tilly, the productivity on our Epic Together build was not only on-track for the original timeline, but the team was actually more productive (during COVID-19) – it is INCREDIBLE to see these results! It’s impressive to the folks at Epic as well.”
    – Chief Technology Officer, health system client

    Knowledge across a wide range of EHR systems