Baker Tilly Digital’s support offering manages your entire IFS platform, so you can extend your team’s capabilities without dedicating resource or time to the platform that enables it. Working alongside you to maintain system integrity and performance, while keeping your users online.
Here’s what you’ll receive from our certified IFS specialists:
Each structured support agreement begins with an on-site support study, where we interview your key users, understand your processes and value drivers and get to grips with existing challenges. Every structured support customer has a dedicated support manager who will meet with you regularly to ensure that we meet and exceed our SLA and continue to add real value to your business.
Our support offering will restore a normal service to any issue or error that arises on your IFS platform. We then take ownership of issues to fully identify, analyse and correct these incidents to prevent future re-occurrences.
Our proactive approach to constant application monitoring. We monitor and collect data from your IFS software 24/7, to track availability, bugs, resource and performances changes, so we know when issues are expected and can mitigate problems quickly.
Monitoring your system, we distribute and apply updates and patches when necessary to either fix issues, or update vulnerabilities in your software. Preventing incidents and ensuring your IFS platform stays online at all times.
The support team proactively identify and manage the cause of any incidents or errors on IFS. This stops any reactive fix time and reduces the number of reoccurring incidents by ensuring there is full understanding of the lifecycle of any problems.
Easily control which users have access to your system. Our support team can control and manage your security and user details to ensure the right users have the correct access and resources. Assigning administrative users and authorised edit/view controls.
Working with third party applications, Baker Tilly Digital integrates each system and application your business uses into your IFS platform. Managing the suppliers your business uses is essential to the operation of your business.
Baker Tilly Hosting is an additional service we offer to our IFS support customers. Our hosting service offers full data base management for your IFS application, including: