Supporting your IFS platform
Baker Tilly Digital’s support offering manages your entire IFS platform, so you can extend your team’s capabilities without dedicating resource or time to the platform that enables it. Working alongside you to maintain system integrity and performance, while keeping your users online.
Here’s what you’ll receive from our certified IFS specialists:
- U.K. managed support team, with support in the U.S. and Sri Lanka
- 24/7 support, with senior resource staff available at all times
- A guaranteed fixed monthly fee, so we share the risk with you
- A dedicated service, not just hours. We’ll work to support your IFS platform, no matter how much resource is required
- Simple ticketing system for easy contact, updates and management of issues
- Target resolution times and strict service level agreements (SLAs)
Each structured support agreement begins with an on-site support study, where we interview your key users, understand your processes and value drivers and get to grips with existing challenges. Every structured support customer has a dedicated support manager who will meet with you regularly to ensure that we meet and exceed our SLA and continue to add real value to your business.