Improved patient engagement will drive enhanced revenues in today’s fee-for-service environment. It will also prepare your organization for success in a VBC world.
The stronger your relationship with patients, the more likely they are to choose your facilities and your care continuum. In today’s largely fee-for-service environment, that means improved revenues and utilization. It also means better health outcomes for patients.
Nevertheless, most healthcare organizations are struggling to move beyond simply sending out appointment reminders and mass marketing material. They recognize that they do not know their customers well enough to develop the type of personalized, interactive and outcome-oriented relationships that are required to be successful in a VBC environment.