As a commitment to employees, a large utilities commission needed to review the organizational processes used by its human resources division and develop a roadmap for the future.
Baker Tilly solution
Baker Tilly’s power and utilities advisory team met with key stakeholders at the utilities commission to understand ongoing human resources-related activities, information flow and cross-communication. The team reviewed existing job descriptions, organizational charts, process documentation, and policies and procedures used to deliver and manage HR services. The specialized team at Baker Tilly also gathered information on challenges, ambiguous areas and opportunities to enhance service delivery and customer relationships. We also assessed cultural and HR organization improvements.
The utilities commission received the following Baker Tilly recommendations for transforming its HR division into a collaborative valued-added function that nurtures staff members’ skills, knowledge and experience:
For more information on this topic, or to learn how Baker Tilly specialists can help, contact our team.