Madison College serves more than 11,500 students annually and was ranked third among large community colleges nationwide. The college has more than 150 programs offering associate degrees, technical diplomas, certificates and apprenticeships, including unique programs in engineering, science and technology. It is supported by a technology services (TS) department and the chief information officer (CIO) is a key member of the President’s Cabinet.
Baker Tilly collaborated with Madison College to perform a broad-based assessment of its technology services function to position the institution for a culture of agile, intuitive and effective use of technology, and specifically to:
The pandemic forced Madison College to make a sudden and wholesale shift in instructional delivery from in-person classroom settings to remote/virtual settings. TS enabled that rapid shift through distribution of needed computing and networking gear and equipment to faculty, staff and students. The swift nature of those changes did not allow for consideration of best practice adoption relative to IT resource prioritization, functionality optimization or alignment with operating budget allocations.
TS leadership established visionary aspirations and strategic pillars to guide its efforts in alignment with overall college strategic priorities and goals. Our assessment evaluated progress toward that vision and the required steps to achieve the objectives and stated strategic priorities. It was structured to assess four primary areas:
The approach included significant conversations with TS “customers” and managers, a user survey, review of TS management plans and reporting and gap assessment relative to TS strategy alignment with institution strategic priorities. The evaluation considered progress relative to:
Our assessment culminated in a comprehensive road map, which included specific recommendations for enhanced alignment as a business partner.
Madison College is prioritizing the execution plan and agrees that levering the recommendations provided will allow the institution to align and optimize technology organization, projects, resources and investments to achieve the promise of their strategic agenda while ensuring both student success and fiscal viability.
For more information or to learn more about how Baker Tilly’s higher education specialists can help your institution, contact our team.