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Healthy Outcomes: Key insights for not-for-profit leaders in behavioral health 

A discussion with Toni Pergolin, the President and CEO of Bancroft

On this episode of Healthy Outcomes, our host Mark Ross interviews Toni Pergolin, the President and CEO of Bancroft, a leading not-for-profit provider of programs and services for individuals with autism and intellectual and developmental disabilities. Together, Mark and Toni discuss challenges and opportunities for not-for-profit organizations operating in the behavioral health sector, as well as what other organizations can learn from Bancroft’s story as they continue to advance and fulfill their mission.  

Topics of discussion include:  

  • Challenges and opportunities for behavioral health organizations, including funding, payer diversification, geographic expansion, staff recruitment and retention, and more 
  • Growing demand for behavioral health services 
  • Key concepts for not-for-profit leaders to grow and sustain their business 
  • Common myths and perceptions about not-for-profit organizations 
  • The importance of philanthropy to a not-for-profit organization’s mission 
  • Advice and counsel for leaders of not-for-profit behavioral health organizations, including the importance of solid financial acumen

 Connect with us to hear more about our healthcare team.  

Toni Pergolin

Toni Pergolin is the President and CEO of Bancroft, a 140-year-old human services organization, and has served in this position for more than 15 years. Prior to Bancroft, Toni worked at the University of Pennsylvania Health System, serving in various positions. In addition, Toni is also a published author of her book, ‘Too Important to Fail: Leadership Lessons for Nonprofits’ which tells the story of how Bancroft went from operating on the edge of bankruptcy to becoming an agile organization that is positioned to sustain itself for years to come. The book also examines the challenges and misconceptions that so many nonprofits face. 

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Mark Ross
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