Founded in 2007, ModSquad has been on a torrid growth path. The company is bucking the trend of traditional customer support. Their “movement” is to lighten the load of digital engagement for global brands like the NFL, NBC, Sony Online Entertainment, Warner Bros., Zendesk and even the State Department. With operation centers in northern California and Northern Ireland and offices in San Francisco, London and New York, ModSquad’s more than 10,000 Mods around the world moderate content, chat with customers, manage communities and buzz in social media 24/7/365, in more than 50 languages and dialects.
Baker Tilly not only had the capability and experience that we required, but more importantly demonstrated from the outset the type of commitment to customer service that is the hallmark of ModSquad.David Wohlwend, Senior Director of Finance and Accounting, ModSquad
Given the company’s growth, back in 2014 ModSquad found that its current financial software could no longer meet its needs and was leading to a lot of manual effort:
Baker Tilly has been there for us at every step and helped us meet some very aggressive targets for improving our business.David Wohlwend, Senior Director of Finance and Accounting, ModSquad
ModSquad’s Senior Director of Finance and Accounting, David Wohlwend, made it his personal mission to put in place the infrastructure to improve days sales outstanding, deliver more timely financial analysis (particularly around customer and project profitability) and ensure scalability to handle the company’s aggressive growth plans. After a rigorous evaluation, Baker Tilly Digital was the clear answer.
Before working with Baker Tilly Digital, invoices were created one by one from manually-prepared billing worksheets. The invoices were then circulated via email for review and often required changes. With Baker Tilly Digital's guidance, ModSquad has seen meaningful benefits:
And on the scalability front, ModSquad has grown significantly since selecting Baker Tilly Digital without the need to add a single accounting headcount.