Thompson & Morgan was founded in 1855. This company provides flowers and plant services as well as an online flower catalog.
Thompson & Morgan needed to integrate their IFS system with their courier company Whistl, using the advanced carrier routing software Route Genie, to enable parcel tracking to their customers’ door. After reviewing interface proposals from available service providers, Thompson & Morgan chose to engage Baker Tilly Digital.
Baker Tilly Digital was able to provide extensive choices in their offering. Having worked with Baker Tilly Digital on their initial IFS implementation and a number of other adaptive solutions, Thompson & Morgan were already well aware of Baker Tilly Digital being a reputable company, with an in-house consultancy team and quality-focused consultancy style.
The Baker Tilly Digital team hosted a workshop in order to create a technical specification and proof of concept for the interface. Working closely with the internal team, Baker Tilly Digital produced the proof-of-concept application within a short timescale that ensured all parties could process the volume of data in line with target response times. Once approved by the project team, they immediately began development of the bespoke interface.
One of the biggest challenges was the required speed of delivery and the high data volumes. Baker Tilly Digital used a multi-threaded windows service to cope with over 750,000 in the first three months, running numerous processes concurrently.
Internal work was required to ensure that everyone was involved in the process and that training was delivered to a high standard ready for the completion date.
Rob Mullen and the team did a great job of getting us up and running on time and on budget. Our company and our customers are now starting to benefit from having tracked deliveries.Olivia Davies, IT Manager, Thompson & Morgan
