Structured IFS Support
Structured IFS Support
Jason Belcher
Principal
Andy Bell
Principal
Paul Darwin
Director
Mike Hollifield
Director
Swamped by IFS support tickets? Extend your team’s capabilities with Baker Tilly’s premium structured support service delivering guaranteed service-level agreements (SLAs), 24/7 coverage and a global presence for a fixed-monthly fee.
Baker Tilly's structured IFS support provides access to our experienced support team, governed by pre-agreed service levels to provide you with the help and assistance you need with total peace of mind. We build an agreement with you that includes the support areas you require and apply a simple, fixed monthly fee for unlimited assistance with no hidden costs.
Our premium structured support service is delivered around the clock, 24/7, with support from certified IFS specialists. Every structured support customer has a dedicated support manager who will meet with you regularly to ensure that we meet and exceed our SLA and continue to add real value to your business.
Each structured support agreement begins with an on-site support study, where we interview your key users, understand your processes and value drivers and get to grips with existing challenges.
Benefits of structured support for IFS
- Daily monitoring of your IFS Applications™ System
- Priority support governed by a SLA
- Dedicated support manager to regularly review the service and your requirements
- Functional and technical capability to provide the expertise you need
- Testing and installing patches and updates
- IFS administration and housekeeping activities
- Flexible support hours that suit your business and needs
- Fixed monthly fee