Baker Tilly's structured IFS support provides access to our experienced support team, governed by pre-agreed service levels to provide you with the help and assistance you need with total peace of mind. We build an agreement with you that includes the support areas you require and apply a simple, fixed monthly fee for unlimited assistance with no hidden costs.
Our premium structured support service is delivered around the clock, 24/7, with support from certified IFS specialists. Every structured support customer has a dedicated support manager who will meet with you regularly to ensure that we meet and exceed our SLA and continue to add real value to your business.
Each structured support agreement begins with an on-site support study, where we interview your key users, understand your processes and value drivers and get to grips with existing challenges.