Article

Claimants Still Appreciate the Personal Touch

While technology can enable efficiencies and help expedite workflows, it is not a substitute for people in the claims process, industry sources say. Derek Royster spoke with Business Insurance about how technology is affecting insurance losses.

“Technology is changing the game for insurance losses, but there is still a need for personal interaction, and to have ‘boots on the ground’ following catastrophe situations,” said Derek Royster, partner with Baker Tilly* in Charlotte, North Carolina. “In an emotionally charged situation, like the aftermath of a major catastrophe, being able to be face to face with insureds is important.”

As appeared in Business Insurance, May 1, 2018.

*Effective December 2018, RGL Forensics joined Baker Tilly US, LLP. This article was published while we were RGL Forensics. The author(s) or team member(s) quoted from RGL are now employees of Baker Tilly.

Derek W. Royster
Partner, CPA, ABV, CFF, CFE

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