Healthcare professionals consult on patient care

What you need to know about: driving higher employee productivity and effectiveness through revenue cycle innovation

During a recent webinar, the Baker Tilly healthcare consulting team and Ontario Systems discussed how to increase employee productivity and effectiveness through revenue cycle innovation.

Attendees were asked questions about their current programs and tools used to improve employee effectiveness.

Download the infographic to see the results.


Revenue Cycle Management (RCM) employee effectiveness

Healthcare organizations must find ways to drive human error and variability out of standardized processes to dramatically improve employee effectiveness and operational outcomes.

73 percent of respondents feel their organization would benefit from automation aimed at improving employee effectiveness.

Exception based workflow automation techniques coupled with innovative process redesign can have a significant impact on employee and operational performance.

40 percent of respondents said they were unaware of the financial opportunities that exist from improving their current staff effectiveness.

By leveraging the following process enablers, any organization can dramatically improve staff performance:

  • Robotic automation
  • Exception based workflow
  • Communication bots
  • Process level analytics
35 percent of respondents said they do not have resources assigned to better understand the uses of innovative enablers.

Key takeaway

It is time for leadership to start thinking about implementing exception based workflow automation techniques and leveraging innovative process enablers to improve employee and operational performance.

For more information on this topic, or to learn how Baker Tilly specialists can help, contact our team.

Cloud computing
Next up

New Accounting Guidance related to Capitalizing Cloud Setup Costs