Quality of care and quality of life cannot be achieved without certain comfort and competency levels of the staff with what they are doing to provide the required care for residents. Residents recognize the lack of competence and comfort of staff in what they are doing as it relates to care. Thus, Centers for Medicare and Medicaid Services (CMS) has added staff competence as a new regulation and has included it in the Critical Element Pathways. This webinar reviews the important elements of staff competency and job satisfaction and how they relate to quality of care and quality of life for the residents and facilities they support.