Architecture details, glass windows

Staff competency: keys to quality of care and life and staff satisfaction

Quality of care and quality of life cannot be achieved without certain comfort and competency levels of the staff with what they are doing to provide the required care for residents. Residents recognize the lack of competence and comfort of staff in what they are doing as it relates to care. Thus, Centers for Medicare and Medicaid Services (CMS) has added staff competence as a new regulation and has included it in the Critical Element Pathways. This webinar reviews the important elements of staff competency and job satisfaction and how they relate to quality of care and quality of life for the residents and facilities they support.

Learning objectives:

  1. Discuss staff competency as included in the CMS regulation and the critical element pathways, as well as methods for evaluating staff competence
  2. Examine quality of care and quality of life for residents and what is included in the regulations and guidance to surveyors, as well as what has been cited during surveys
  3. Analyze staff satisfaction and some of the items that are included in surveys as well as the impact of satisfaction on staffing


Medical professional works on a computer with a stethoscope
Next up

Understanding digital transformation for health plans: robotic process automation as a strategy