Performance metrics: striving for better performance

Executive management rely on performance metrics to gauge operational or financial performance and, in turn, for decision making. Utility boards and regulatory commissions also examine these metrics to determine whether utilities efficiently and effectively serve the public interest.

Understanding which metrics to develop, the amount of data and detail to include, and how to interpret the metrics is essential to maximizing their effectiveness.

Performance metrics provide insight into the current state of your utility’s operational and financial performance, where you want to be and what it will take to get there. Learn more.

Launching a performance metrics program involves:

• Building your foundation with quality data

• Making the metrics transparent, easily interpretable and controllable

• Using an established framework and existing industry benchmarks

• Obtaining stakeholder buy-in early in the process.

For more information on this topic, or to learn how Baker Tilly power and utilities specialists can help, contact our team.