Willis Towers Watson is a global risk, insurance, and advisory firm employing over 40,000 people across nearly 100 countries.
This firm was almost doubling in size overnight as result of a merger. The HR and IT organizations of the two global companies needed to evaluate their current global HR practices, identify an integrated HR solution that would meet their complex multi-national requirements, and bring the merging organization’s HR systems and processes together to gain efficiencies and facilitate global visibility and analytics. The challenges to accomplish this included:
Baker Tilly focused on identifying how the HR Service Delivery function would operate globally and how a new Cloud HR platform could support the newly defined service delivery model. The project began with identification of the desired future state of the HR Service Delivery function that represented both legacy organizations. Once established, new processes to support future growth and expansion were defined.
Through harmonization activities, desired common global practices were established and a basic system configuration was designed and built to serve as a prototype. Baker Tilly facilitated the collection of global feedback on the initial prototype and gathered additional local and regulatory requirements to augment the global common model. The additional requirements aided in the development of a global change management strategy which was fully executed through the testing and deployment phases of the transformation. The approach also included:
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