Case Study

ERP software evaluation positions Server Products to undertake and execute business transformation and process improvements

Case Study

ERP software evaluation positions Server Products to undertake and execute business transformation and process improvements

Client background:

Server Products Inc. is a U.S. based manufacturer of progressive and innovative dispensing, serving and point-of-use equipment for food service operators. The company sells around the globe, has 150+ employees and $37+M in annual revenues.

The business challenge:

The company was challenged in efficiently managing day to day procedures, productivity levels and operating costs due to:

  • Inability to upgrade its aging legacy system due to numerous customizations
  • Limited internal IT resources to drive strategic IT improvements (focused on day-to-day stability of the legacy system)
  • External customer demands to customize products were driving the need to transform the business toward manufacturing to order (MTO/ETO)
  • Inability to gather key sales, costing, and inventory metrics with legacy systems and processes

The Baker Tilly approach:

Baker Tilly brought its software agnostic approach to the evaluation process and:

  • Focused on critical and unique business requirements to align vendor fit
  • Identified actionable change management activities for the organization through stakeholder analysis
  • Facilitated scripted functional and technical ERP software demonstrations
  • Provided total cost of ownership analysis and supported independent client reference calls to confirm client’s final selection decision

The business impact:

With identification of ERP software options that were aligned with the company’s functional technical needs, the software evaluation engagement resulted in the following:

  • Vendors demonstrated their software using the company’s data and business processes which illustrated a solution that the company could more easily visualize and understand
  • Confirmed the ERP solution will support client’s critical and unique requirements
  • Positioned the client to undertake and execute business transformation and process improvements
  • Leveraged ERP market expertise to coach client through contract negotiation to identify market driven cost savings and clear total cost of ownership

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Mid-size manufacturer accomplishes ERP software evaluation and vendor demonstrations in under 10 weeks
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Mid-size manufacturer accomplishes ERP software evaluation and vendor demonstrations in under 10 weeks