Case Study

ERP software evaluation positions manufacturer to undertake and execute business transformation and process improvements

Case Study

ERP software evaluation positions manufacturer to undertake and execute business transformation and process improvements

Client background:

A U.S. based manufacturer of progressive and innovative dispensing, serving and point-of-use equipment for food service operators. The company sells around the globe, has 150+ employees and $37+M in annual

The business challenge:

  • Inability to upgrade its aging legacy system due to numerous customizations
  • Limited internal IT resources to drive strategic IT improvements (focused on day-to-day stability of the legacy system)
  • External customer demands to customize products were driving the need to transform the business toward manufacturing to order (MTO/ETO)
  • Inability to gather key sales, costing, and inventory metrics with legacy systems and processes revenues.

The Baker Tilly approach:

  • Focused on critical and unique business requirements to align vendor fit
  • Identified actionable change management activities for the organization through stakeholder analysis
  • Facilitated scripted demonstration process which required vendors to demonstrate their software using the client’s data and business processes to illustrate a solution that they could visualize and more easily understand
  • Provided total cost of ownership analysis and supported independent client reference calls to confirm client’s final selection decision

The business impact:

  • Vendors demonstrated their software using the company’s data and business processes which illustrated a solution that the company could more easily visualize and understand
  • Confirmed the ERP solution will support client’s critical and unique requirements
  • Positioned the client to undertake and execute business transformation and process improvements
  • Leveraged ERP market expertise to coach client through contract negotiation to identify cost savings and clear Total Cost of Ownership

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Mid-size manufacturer accomplishes ERP software evaluation and vendor demonstrations in under 10 weeks
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Mid-size manufacturer accomplishes ERP software evaluation and vendor demonstrations in under 10 weeks