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Case Study

Baker Tilly utilizes xMO Capability Model to assess program governance maturity for Fortune 500 insurer

Read this case study to learn how Baker Tilly leveraged its xMO Capability Maturity Model to provide a structured assessment of current maturity for a holistic set of key capabilities, identify necessary maturity for success and provide recommendations on addressing identified gaps in performance.
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Case Study

Baker Tilly utilizes xMO Capability Model to assess program governance maturity for Fortune 500 insurer

Read this case study to learn how Baker Tilly leveraged its xMO Capability Maturity Model to provide a structured assessment of current maturity for a holistic set of key capabilities, identify necessary maturity for success and provide recommendations on addressing identified gaps in performance.

Client background:

A Fortune 500 insurer continually innovating to meet their clients’ needs and goals. As a long-term Baker Tilly client, they knew they could depend on Baker Tilly to independently assess their new Transformation Management Office (TMO) to reduce risk and increase performance of its enterprise transformation program.

The business challenge:

The client was in the process of implementing an enterprise transformation program focused on reshaping the organization around the individual and establishing itself as a leader in financial advisory by 2023. This program, led by a newly designed transformation office, had identified 86 initiatives to be delivered over a three-year period across five dimensions: 

  1. Experience and innovation
  2. Brand and marketing
  3. Distribution and product management
  4. Organization and culture
  5. Foundations

After one year into the program, coupled with the environmental challenges they were experiencing (the global pandemic and social unrest in related business geographies), the client was questioning the progress and effectiveness of the program and sought an independent firm for assessment and recommendations moving forward.

The Baker Tilly approach:

Baker Tilly reviewed the TMO, focusing on stakeholder interviews, management processes and controls, management office structure and program and initiative design. We then leveraged our xMO Capability Maturity Model to provide a structured assessment of current maturity for a holistic set of key capabilities. Overall, 16 prioritized recommendations were made, focusing on addressing observed gaps in performance that were impeding the progress and resulting effectiveness of the program.

The business impact:

Through the assessment, the client improved upon their program’s structure and clarity. The assessment emphasized organizational change and helped to develop an aligned enterprise talent plan. This improved the rigor of initiative chartering and mobilization, as well as an increase in performance and value measurement. Program leadership, including the client’s Executive Leadership Team (ELT), has validated the need for change based on Baker Tilly’s recommendations and over a two-month period developed a plan for executing all 16 recommendations.

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