Value Stream Mapping & Kaizen Workshops

To become a successful and efficient lean healthcare organization that provides exceptional value for customers, it’s important to strive for kaizen, or continuous improvement. Through improvement events and workshops that focus on transforming the processes within your organization, you’ll be better positioned to deliver quality care to patients.

How value stream mapping works

At the outset of an improvement journey, it’s essential to understand the flow of activities that delivers services to a customer throughout your care continuum—whether it’s a patient, colleague, team, or even a product or another service within your organization.

That flow is called a value stream. To engineer improvements, you must map the current state of your activities from the customer’s perspective, including all steps involved as well as the time at and between each step.