Automate your subscription business growth with 360 Subscription Billing
Depending on regularly recurring revenue — whether from subscriptions for physical inventory or software and services, rent payments, or recurring donations — can be a challenging model from which to grow your business volume. This is due to the increasing gap between the exponential growth of recurring transactions versus a linear growth of staff to process them all.
If you use NetSuite ERP/Financials with external CRM/CPQ, your sales-to-cash processes and your recurring revenue management processes may be disconnected. This slows growth and makes it hard to accurately handle recurring billing, amendments, renewals, and more. Trying to approach this manually ties up expensive resources, and is time-consuming and error prone, which can frustrate both your team and your customers.
360 Subscription Billing is a NetSuite Native SuiteApp that automates recurring invoices, recurring orders/shipments, electronic payments, credit memos, renewals, price changes and more directly within NetSuite for a smooth sales-to-cash process, easy scaling, and faster time to revenue.
Key benefits
360 Subscription Billing helps you take your business to the next level as it:
- Reduces errors and delays
- Improves your revenue and cash flow
- Streamlines sales to cash operations
- Unifies subscription sales
- Enhances your customer experience
- Adapts to scale with your business
The 360 Subscription Billing difference
360 Subscription Billing is designed to help you tame your sales to cash processes and get more from your NetSuite investment.
Accelerate your cash flow
360 Subscription Billing is designed to help you go from deal to revenue fast, and to continue that revenue without interruption. Recurring invoices and renewals are automatically created in your NetSuite ERP system with no need to manually set up a schedule or coordinate thereafter, even for complicated arrangements.
Manual steps anywhere in your process slow time to revenue and increase the cost of doing business. With 360 Subscription Billing, invoices are automatically created, ideally also with payments processed and applied, in NetSuite to reduce the time to get cash flowing your way.
The SuiteApp also enables renewals to automatically generate in advance for negotiations to occur and be processed on time for uninterrupted income. Evergreen subscriptions can also be fully automated, including price escalations and more.
We can quickly and intelligently quote new opportunities, transform those into incremental recurring revenue orders, and automate the recurring invoicing thereafter.
Simplify subscription management
Unlike other solutions that complicate your system by adding a billing or subscription layer on top of your CRM and ERP, 360 Subscription Billing lets you manage the subscription life cycle directly from NetSuite transactions — opportunities, estimates, sales orders, fulfillments, invoices, automated renewals, credits, payments, and revenue.
360 Subscription Billing lets you easily handle some of the most challenging exceptions, including:
- Temporary or evergreen price adjustments
- Pro-rated contract terms
- Customer-specific deal configurations
- Quantity-based discounts
- Planned subscription changes
- Usage-based charges
- Revenue synchronization
- Site, asset, and device tracking
Device-centric SaaS
In this fast-growing category, recurring revenue is focused on the physical devices or assets themselves, such as the internet of things (IoT). This recurring revenue may be SaaS, but can also be rental, lease, support, maintenance, monitoring, and usage agreements. These solutions involve hardware plus recurring revenue services on term, perpetual, or evergreen contracts and can incorporate differing subscription start dates per device installation, site, or asset.
360 Subscription Billing is designed to handle device-centric solutions. It can natively mix inventory with non-inventory items and services, split subscription terms across varied start and end dates, track site and multiple device and asset records related to contracts and subscriptions, solve advanced revenue merging for complex multi-element allocation, and connect to support, returns, receipts, and depreciation.
Software and services
Setup, enablement, installation, and training services often power software-based recurring revenue. Whether term or evergreen subscriptions or usage and consumption-based contracts, an external CRM/CPQ is often utilized prior to billing and revenue in NetSuite.
360 Subscription Billing provides a bridge between external CRM/CPQ and NetSuite ERP/Financials, handling varied billing frequencies, price escalators, and complex revenue recognition. Companion apps for Salesforce, CPQ, and RCA, and a pre-built connector mean there’s no conflict or need to sync with an external CRM/CPQ, so you can originate, amend, or renew externally to a NetSuite sales order.
Managed services and VAR
For hardware and software resellers who provide their own value-added or managed services, contract and subscription profitability has become the primary focus, instead of sales or recurring revenue. It’s common to use a minimum commit and overage billing model with tiered and variable pricing to promote growth into larger contracts.
360 Subscription Billing can manage the flexibility necessary for success, handling significant mid-term changes to hours, license counts, and other contract elements. You can also mix one-time and subscription sales as contract lines on the same contract, and generate purchase order from a subscription sales order, linking both to contract and contract lines. This allows you to roll up profitability and gross margin percentage.
Subscription products
Manufacturers and distributors use creative ways to sell more products and generate recurring revenue by leveraging subscriptions. These can be membership clubs, subscribe and save services, or product of the month contracts. Typically, this billing and payment is initiated by e-commerce; managed via the customer portal to control shipment, items, and payments; and followed by NetSuite order, fulfillment, and deposit or invoice and payment for each cycle.
360 Subscription Billing streamlines this process and can handle almost any mix of use cases for recurring billing and renewal transactions. For subscriptions and usage rates, you can mix any start and end date and billing frequency on the same contract. Billing can be in advance or in arrears and prices can automatically increase or decrease, including those based on variable CPI%.
Property management
The sales to cash life cycle for lease or rental contracts requires special NetSuite management and reporting capabilities, plus connection between sales, purchase, and support processes for any given tenant contract. Among the biggest challenges are automation of tenant recurring billing and payments, lease and contract price escalations, renewals and common area maintenance, and security deposit and penalty charges.
360 Subscription Billing provides the flexible automation you need. It can automate the highest volume of recurring Invoices and payments entirely within NetSuite. Its SuiteApp architecture doesn’t require you to create, update, and process charges. With invoice line splitting and automated invoice grouping it can support up to 10,000 lines on any given contract.
Not-for-profit
Many not-for-profit organizations use NetSuite to manage recurring revenue, related billing, payments, and renewals for donations, pledges, or licensed and SaaS offerings. The nature of not-for-profit requires both special NetSuite accounting and reporting configuration, and the approach and automation of for-profit use cases.
360 Subscription Billing works with the configurations that match your business needs, and enables you to automate billing, payments, and renewals into a smooth process that provides a good experience for donors.
Extensive NetSuite and subscription expertise
Choosing 360 Subscription Billing lets you tap into a team with years of experience helping hundreds of companies across a variety of industries — from IoT, SaaS, managed services, and product subscriptions to real estate and not-for-profit — improve recurring revenue operations and increase cash flow.
You’ll also be able to take advantage of ongoing real-world advice and guidance for improving operations to better support your growing subscription business.
360 Subscription Billing: Product demonstrations
Device-centric SaaS product tour
SaaS with professional services
Salesforce and NetSuite subscription sales to cash product tour
Featured insights
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