This property and casualty insurance company provides business insurance to owners of niche restaurants, bars and hospitality related businesses.
The client was looking to expand their business beyond its current footprint. However, the company’s core systems comprised of a variety of separate systems that could not be replicated for new locations. To support its growth, the company selected a new core system. They brought on an initial implementation resource with technical expertise to configure the system and ensure they were set up adequately from a program perspective.
Throughout this process, the client also realized they needed a comprehensive change management program to ensure its success. The client then turned to Baker Tilly for our change management expertise.
Baker Tilly worked closely with the client to build an approach and change management plan focused on both internal and external customers that complemented the business transformation initiative. Baker Tilly helped the company:
Baker Tilly continues to support the development of the future change management playbook and toolset alongside the company. Through a strategic coaching process, the client can focus on transferring knowledge and ownership of the change management program to the company’s core transformation team members.
The client is better positioned for future success with an established change management function and leadership in place. By working with Baker Tilly, the client is now prepared to:
The client discoveries established through the transformation program have been applied beyond the business transformation program to support a variety of organization-wide impacts, including implications of the COVID-work environment.