Operational reviews: highway to help

Authored by Caitlin Humrickhouse and Melanie Varghese

Operational reviews are essential for public sector organizations to proactively manage operations and increase performance. Outcomes can include strengthened internal controls, efficient process reengineering, and optimization of staffing and financial resources.

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Yet, according to a flash poll conducted by Baker Tilly, 49 percent of respondents said their organizations only conduct an operational review when reacting to an issue—and 14 percent of respondents said their organizations never conduct operational reviews. That’s like driving on a partially inflated tire. It may be possible for a while, but eventually you’ll experience a blowout and wish you had comprehensive roadside service.

Successful organizations find operational reviews so critical that they often pair an operational review with other organizational efforts such as strategic planning, succession planning or financial planning. This combination is an effective way to align strategy and operations—ensuring the identified objectives arrive at the destination of your organization’s goals.

Baker Tilly’s on-demand webinar covers the benefits of and an approach to conducting an operational review.

The recording also shares operational review tools and case studies that will help you avoid unnecessary detours and stay focused on the road to success.

Learning objectives

• Identify the steps to conduct an operational review
• Understand and communicate to one’s organization the benefits of an operational review
• Recognize available operational reviews tools and what constitutes efficient, effective use

Who should listen

This operational reviews on-demand webinar is intended for financial and management professionals who work in state and local governments, municipal utilities, public utility districts and tribal governments in these positions:

• City administrators, managers and assistants
• Chief financial officers, finance directors, comptrollers and accountants
• Chief executive officers, general managers and assistant general managers
• Members of governing bodies including board and council members and other elected officials

For more information on this topic, or to learn how Baker Tilly public sector advisory specialists can help, contact our team.