Creighton University is a Jesuit university in the Midwestern United States with more than 8,900 students. It is a forward-thinking organization with a highly effective and collaborative team of professionals and leaders who are committed to success and excellence.
Creighton University partnered with Baker Tilly to implement Oracle Talent Acquisition Cloud, Oracle HCM Cloud Talent Management and Workforce Compensation to supplement Oracle HCM Cloud Core HR and Payroll. In their internal governance and support processes of the implemented modules, Creighton noted gaps in:
Creighton engaged Baker Tilly to develop a formal governance model.
Questionnaire –The HR team completed a questionnaire of open ended questions, each relating to a key element of cloud governance and targeted the past, present and desired future processes. This information was used to develop recommendations and to identify the processes and deliverables that would address Creighton’s concerns.
On Site Workshop – Baker Tilly and Creighton conducted an onsite workshop to identify the most critical areas that presented risks and gaps in the operating model for HCM Cloud. There were four key areas of focus:
Governance Model Development – Using outputs from the onsite workshop, Creighton and Baker Tilly reviewed and iterated the processes and deliverables designed to enhance Creighton’s governance practices.
Creighton defined an infrastructure that would position them to efficiently and effectively support their Oracle HCM Cloud solutions long-term.
New tools and processes clearly define Creighton’s support structure, as well as align roles and responsibilities between IT and HR.
With comprehensive checklists and detailed upgrade plans, appropriate resources are now positioned for ongoing system maintenance, releases and future enhancements.
Newly developed portfolio management tools, including a Project Intake Form and Project Benefit Analysis, help Creighton identify priorities outlined in their HR Roadmap and take on the projects that strategically align with and have the most benefit to the university.
The comprehensive governance process accounts for ongoing support, regular maintenance, future enhancements and strategically identifies critical projects.
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