How to unlock the full value of your NetSuite investment

Implementing NetSuite is a significant investment. As with any major asset, you want to realize its full value and increase your ROI.

Achieving this goal hinges on one major factor: user’s NetSuite skills. From complete novice to seasoned super-user, continuous skill-building is key to unlocking NetSuite’s full potential.

Discover accessible NetSuite learning opportunities and how they can boost your users’ capabilities — regardless of their skill level — with the following insights.

Explore the NetSuite learning cloud support pass (LCS)

The Learning Cloud Support Pass (LCS) is an add-on to the core NetSuite subscription that provides on-demand, personalized training content for all user levels. With NetSuite’s shift from individual passes to a company-wide pass this enables all general access users to benefit from the platform.

Subscription tiers and benefits

NetSuite offers different LCS tiers aligned with your subscription plan. Each tier includes a set amount of instructor led training sessions with NetSuite education advisors.

• Standard: four training sessions per year each up to two hours each
• Premium: six training sessions per year each up to two hours each
• Enterprise: Same as Premium

Each tier includes access to thousands of hours of content covering various modules and process areas, plus hands-on lab exercises in a safe demo environment to practice new skills without risking your live data.

Personalization and progress tracking

LCS allows users to set roles and learning goals, such as mastering new features or pursuing certifications. The platform then recommends tailored learning paths. Users can favorite courses for easy access and track their progress, which is especially helpful for certification preparation.

Additional perks

LCS also delivers the following bonus benefits:

• Access to interactive webinars led by education advisors
• Ability to work directly with education advisors for personalized guidance
• Earn Continuing Professional Education (CPE) credits, as NetSuite is registered with NASBA
• Hands-on lab exercises to practice new skills in a safe environment
• A free Explorer Pass with limited, introductory content to test-drive the platform before committing to a paid-for LCS subscription

SuiteAnswers: The power of NetSuite user guides

For those who prefer written documentation, NetSuite’s User Guides are an invaluable resource. Accessible via the SuiteAnswers portal in the NetSuite Support tab, these printable PDFs cover over 230 topics ranging from new features to account administration.

The user guides are well-organized with clickable tables of contents, enabling users to quickly find detailed instructions on specific tasks — such as setting up electronic bank payments or managing roles. They’re easy to download and share, making them ideal for team collaboration.

Guided learning: Interactive help within NetSuite

A relatively new feature, Guided Learning is embedded directly into NetSuite’s interface. Accessible via a floating button on standard pages, it offers step-by-step interactive pop-ups that guide users through processes and tasks.

Benefits of guided learning

The Guided Learning feature:

• Facilitates exploring unfamiliar NetSuite areas
• Reduces uncertainty by showing exactly where to click and what to do
• Covers a wide range of NetSuite tasks and operations
• Includes personalization tips such as dashboard setup and KPI tracking
• Provides quick access to support resources, like SuiteAnswers and community forums

Free my learn explorer pass

Within Guided Learning, users can register for the free Explorer Pass — requires an Oracle account — offering a sneak peek of the Learning Cloud Support Pass content.

In-person and virtual learning opportunities

NetSuite facilitates a wide range of in-person and online learning opportunities that can help accelerate users’ skill sets.

SuiteWorld: The premier NetSuite conference

Held annually, SuiteWorld is the flagship event featuring:

• Pre-event hands-on training with education advisors
• Certification exam preparation and testing
• Executive keynotes and breakout sessions covering diverse topics
• Exhibit center showcasing partner solutions
• Networking opportunities, formal and informal meetups, and a closing party with a concert

SuiteWorld pre-event training

Before SuiteWorld, a two-day pre-event training offers:

• Hands-on, classroom-style instruction with small groups
• Courses ranging from introductory to advanced levels
• Certification exam prep courses with exams offered onsite
• Opportunities to earn CPE credits

Certifications available at SuiteWorld include:

• Suite Foundation
• Administrator
• BI and Reporting Specialist

Learning labs and virtual events

NetSuite also offers a wide range of learning opportunities outside the SuiteWorld event:

• Learning Labs: Half-day, instructor-led sessions on various topics, offering CPE credits and personalized training.
• Inside the Suite: In-person demos with technical experts.
• Suite Fundamentals: Virtual live demos and on-demand recordings focusing on core business challenges and NetSuite solutions.
• Virtual Meetups: Opportunities to connect with peers and experts remotely.

NetSuite certifications: Why they matter

Certifications demonstrate a user’s proficiency and commitment to NetSuite, offering benefits such as:

• Validates a user’s skills and qualifications
• Increases the user’s value to their organization
• Opens doors to new roles and responsibilities
• Helps companies build in-house expertise to leverage their NetSuite investment better

Available certifications

Common NetSuite certification include:

• Suite Foundation — common starting point
• Administrator
• Financial User
• Suite Analytics User
• Advanced certifications for specialized roles

Exam details

Although details vary by each exam, common exam elements include:

• Offered online or in person at testing centers, both being proctored
• Multiple-choice and matching questions
• Immediate results upon completion
• Some exams require prerequisites, for example the Administrator exam requires a Suite Foundation certification
• Costs vary by exam; retakes require a 10-day waiting period and additional fees
• Study guides and practice exams are available online

Certification expiration

NetSuite certifications are valid for two years. Renewal requirements, such as delta exams or refresher courses, are communicated via email.