- Learn how service effectiveness has evolved with changing technology and client expectations, as well as what businesses must do to remain competitive.
- The customer-centric deployment of Salesforce.com enabled a 360-degree view of customer touchpoints, inclusive of service experience, and a better customer service experience.
- The implementation of a single set of business systems and processes eliminated redundancies across discrete business units and transformed the company's customer service operations.
- Restaurant Technologies, a privately held leading foodservice supply company, utilizes proven customer experience innovation methodology to create customer experiences that can grow with the company.
- The company undergoes an innovation workshop, while using the toolkit workbook, successfully strengthening communication both internally and externally with credit union partners.
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