- The implementation of a single set of business systems and processes eliminated redundancies across discrete business units and transformed the company's customer service operations.
- Restaurant Technologies, a privately held leading foodservice supply company, utilizes proven customer experience innovation methodology to create customer experiences that can grow with the company.
- The company undergoes an innovation workshop, while using the toolkit workbook, successfully strengthening communication both internally and externally with credit union partners.
- BMI FCU, a financial services organization with over $450M in assets & 10 branches, utilizes methodology to develop a roadmap to improve their small business member experience & attract new members.
- Three credit unions leveraged third-party data from various social media profiles to enhance existing insights about customer interests and spending habits to improve communications to members.
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