- CMS released a final rule that reinstates $10.4 billion in risk adjustment payments to exchange insurers after halting the program earlier this month due to a court decision. Learn more.
- Learn how predictive analytics represents a new tool for businesses eager to modernize their customer care strategy and use data patterns to discover potential issues before they even occur.
- B2B & B2C organizations communicate through multiple avenues everyday. Learn why creating one, unanimous voice is paramount to improving customer care.
- Learn why properly integrating client-facing service data with the rest of the corporate infrastructure is pertinent to improving customer care.
- Recent updates to the leases accounting standard ease the transition for many companies.
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