- Research shows that sales training has little impact with no guarantee of improvement. To get the most out of their sales teams, companies need to look at their sales structure and compensation.
- CX innovators can spend a lot of their money, time and energy focusing on the customer and searching for outside solutions. But the secret to customer loyalty starts with your employees.
- You Paid Your CX Dues, Now Where’s the Reward?
- The shift from B2B to B2C is impacting health plans by disrupting familiar business models. Faced with marketplace trends, health plans are reacting by embracing customer experience initiatives.
- You can self-diagnose the “symptoms” your business may exhibit when struggling to jumpstart growth—similar to using WebMD when you’re feeling under the weather.
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