- MDC utilizes customized approach to develop both short and long term innovative initiatives spanning member experience, internal operation improvements & new market partnerships.
- Robotics process automation (RPA) is a software solution that automates repetitive processes and data handling that humans typically would perform across legacy, desktop and web applications.
- The customer-centric deployment of Salesforce.com enabled a 360-degree view of customer touchpoints, inclusive of service experience, and a better customer service experience.
- The implementation of a single set of business systems and processes eliminated redundancies across discrete business units and transformed the company's customer service operations.
- Restaurant Technologies, a privately held leading foodservice supply company, utilizes proven customer experience innovation methodology to create customer experiences that can grow with the company.