A business case to replace the Core HR system


A $750 million food manufacturing and distribution company with 1,600 employees. Headquartered in the Midwest, company operations have a national footprint with multiple manufacturing facilities across the country.

The business challenge

In order to deliver on outstanding HR and business strategies, HR leadership needed to replace their outdated HR system with an integrated set of systems to support their operations through the next phase of company growth. They were seeking a sophisticated system to streamline and support planned business processes that would address:

  • Rudimentary systems and workflows that had to be handled through manual processes.
  • Executives’ inability measure against workforce strategies in real-time.
  • The foundational structure needed to provide better management reporting and integrate with a talent management solution.
  • The inability to house contract or international employees - a growing concern given the company was planning to expand internationally.
  • Extremely limited options for self-service by employees and managers.
  • Extensive manual intervention needed with compliance reporting because of incompatible data merges.
  • Mutual accountability throughout the employee population.

The Baker Tilly solution

A modern Core HR solution was needed to allow for successful integration of data across the company. Baker Tilly worked closely with the client to build a business case to replace their Core HR system and gain budgetary approval to enter the vendor selection process. Current state workshops were conducted to understand current processes, pain points, issues, and future state vision. The business case supported:

The purchase of an Integrated Talent Management solution to facilitate the activities around employee performance and development.
A modern time and attendance system to allow real-time tracking.
A scheduling platform to support variable labor demand.

The business results

The current state analysis and business case development enabled the following key business results:

  • Current state visibility: Baker Tilly worked with the core team to better understand their current state issues, determine key business requirements, future state vision, and what measureable success would look like in the future for each process area.
  • Implementation roadmap: Baker Tilly developed a proposed roadmap for a 20 month project plan for the implementation of a Core HR system and an integrated talent management suite.
  • Business case: Baker Tilly helped to define and articulate the proper techniques and processes required for building a compelling business case internally. The detailed financial analysis, process improvement opportunities, and tangible benefits part of the business case was accompanied by in-depth recommendation details, inclusive of strategy barriers, technology recommendations, internal resource requirements, and change management implications.

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