Municipal service delivery in the post-COVID-19 world

ICMA 2021 Annual Conference

Join Baker Tilly at the 2021 International City/County Management Association (ICMA) annual conference as public sector performance optimization specialist David Eisenlohr co-presents an interactive session with the City of Fort Worth, Texas on the City’s experience and approach to ensuring the continuity of municipal service delivery in the wake of the COVID-19 pandemic:

Service delivery in the post-COVID-19 world – lessons learned and applied

Sunday, Oct. 3, 2021
1:30 - 2:30 p.m. PT

Less than a month before the March 2020 declaration of the COVID-19 pandemic as a national emergency, the City Council of Fort Worth, Texas examined the results produced over the prior 20 years of strategic and operational planning. They assessed results, documented lessons learned and defined the policy implications of that learning – not knowing that they were about to be put to the test. A year later, the council and staff completed an after-action review of the City’s response to the COVID-19 crisis and its ramifications for the continuity of future municipal service delivery.

This session will describe how a disciplined process of council and staff collaboration was foundational to the City’s pandemic response and what a clear-eyed evaluation of the effectiveness of the response revealed across five domains: land development patterns, operating and capital budgets, business recruitment and retention, municipal service delivery and the City workforce.


  • David Eisenlohr, Managing Director, Public Sector Advisory, Baker Tilly
  • David Cooke, City Manager, City of Fort Worth, Texas
  • Mark McAvoy, Planning & Data Analytics Director, City of Fort Worth, Texas
Connect with Baker Tilly's public sector professionals at our exhibit booth #1609!

Visit the ICMA 2021 Annual Conference website for more information.

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