Webinar
How to create a data-driven customer experience in the age of the influencer
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Strategic leaders must think beyond just implementing new tools and technologies to drive growth and improve the customer experience. We live in an influencer-led world and customer experience and reaction can make or break an organization. Taking on a digital transformation effort represents a major milestone in a company's history and a giant leap forward in how you operate, innovate and go-to-market while building a company that customers love.
Going deeper means getting past the tools or solution to develop, design and deploy high-quality customer outcomes.
Join Baker Tilly Digital for a webinar March 20 to:
- Learn why the customer experience is pivotal to the long-term success of an organization
- Explore ways to create seamless and personalized customer experiences
- Understand why you should care about what your customers really think and how to measure it long-term
- Discover how leadership can take meaningful action to drive impactful change across the entire customer journey
Speakers:
Susan Vincent – Managing Director, Baker Tilly Digital,
Todd Wilkerson – Director, Baker Tilly Digital
Jessica Drexler - Experienced Manager, Baker Tilly Digital
Digital forward series
This is part six of a six-part webinar series. View the other webinars below or check out our series event page for more information.
Other webinars in this series
AI: Business uses, risks and rewards
Organizations are facing a transformative shift towards digitization and automation. Artificial intelligence (AI) is now dominating the conversation in the media, board rooms and halls of government. However, AI, robotic process automation (RPA), intelligent process automation (IPA) and diverse analytics approaches and tools are already changing the way we work, serve customers and deliver results. Join Baker Tilly Digital for a webinar October 4 to learn: The differences between each of these technologies The risks that they can pose to businesses How to safely reap the potential rewards of these emerging technologies Speakers: Mike Cullen - Principal, Baker Tilly Jordan Anderson - Director, Baker Tilly Digital Digital forward series This is part one of a six-part webinar series. View the other webinars below or check out our series event page for more information.How to create a data-first organization
Harnessing raw data and transforming it into actionable insights is critical for success. However, many organizations are submerged in a sea of data, needing more tools and strategies to assess, organize and leverage data to make digital initiatives truly transformative. Join Baker Tilly Digital for a webinar October 26 to discover: The importance of reviewing and visualizing your operating data at the onset of any digital initiative How to gauge data quality and the importance of embracing data as the driving force behind your mission-critical programs Ways to enhance your data initiatives’ overall success to propel your business fearlessly forward Speakers: Peter Pearce – Principal, Baker Tilly Digital Sarah Hindle – Consultant, Baker Tilly Digital Digital forward series This webinar is part two of a six-part series. View the other webinars below or check out our series event page for more information.Technology overload: Assessment to action
The technologies organizations acquire and maintain over years of operation are often extensive and the thought of replacing, upgrading or optimizing existing technology can be daunting and shrouded in a complex language that few speak fluently. Simultaneously, organizations are being asked to prioritize broader business initiatives while adhering to tighter budgets and utilizing less resources, making the promise of quick technology fixes even more enticing. Questions like whether to opt for in-house development or outsourcing, pursuing an upgrade or an overhaul, selecting between customized or out-of-the-box solutions complicate an already complicated process. Join Baker Tilly Digital for a webinar November 15 to learn: How to simplify your next steps by breaking through the noise to drive true transformation Best practices to prioritize your business initiatives Key alignment strategies for your digital evolution Speakers: Ellie Ellis – Senior Manager, Baker Tilly Digital Steven Shutt – Senior Manager, Baker Tilly Digital Digital forward series This is part three of a six-part webinar series. View the other webinars below or check out our series event page for more information.Amplify business value through digital transformation
Digital transformation enables value in all facets of the business – from customers and employees to investors. For nearly every business, improving EBIDTA and maximizing value is atop every leader’s agenda. Join Baker Tilly Digital for a webinar February 21 to discover how to get to true transformation and increase business value faster by: Defining your strategic goals and priorities aligning initiatives and outcomes Enabling organizational alignment and engagement Establishing foundation to track value realization through reporting and analytics Building a culture focused on continuous improvement and innovation Speakers: Amanda Klein – Principal, Baker Tilly Digital Marcus Wagner – Partner, Baker Tilly Digital Digital forward series This is part five of a six-part webinar series. View the other webinars below or check out our series event page for more information.The case for the cloud: Value, performance and agility
The cloud has matured significantly. Originating in the technology sector, it has now permeated nearly every industry due to the security, resilience, speed and scalability it offers. While the value of cloud computing is widespread, there is often a lack of understanding regarding where this value truly lies and how to effectively harness it. This deficiency can result in misguided strategies and flawed implementation approaches. Join Baker Tilly Digital for a webinar January 24 to discover how the cloud can: Simplify and standardize business processes and workflows Enable data analytics leading to shortened innovation cycles Scale rapidly and securely Increase compliance Help save money and redeploy resources Speakers: Kayla Flint – Principal, Baker Tilly Digital Andrew Clark – Experienced Manager, Baker Tilly Digital Digital forward series This is part four of a six-part webinar series. View the other webinars below or check out our series event page for more information.
