Webinar
Driving successful employee and customer experiences through organizational change management
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Supporting your employees to adopt, utilize and sustain new ways of working reduces frustration and anxiety, builds trust and confidence and leads to a more positive overall employee experience (EX). Employees that feel valued and supported are more likely to go the extra mile to deliver exceptional customer experiences (CX).
Recognizing the correlation between the reduced friction for your employees to perform their jobs and increased ability to maximize value contribution holds the key to achieving positive outcomes for your external customers. Join us November 13 to explore how organizational change management practices work to support a leading priority for successful customer experiences.
Key takeaways include:
- Learn where and how to identify the gaps and risks that impact your employee's ability to deliver a positive customer experience
- Explore how to leverage data and metrics to inform decisions about where the employee experience could be optimized to produce desired outcomes
- Define a business case for change management rooted in the direct impact on enhancing the customer experience
Speakers: Todd Wilkerson, Director, Baker Tilly and Jessica Drexler, Experienced Manager, Baker Tilly
Digital forward series
This is the third webinar in a six-part series. View the upcoming webinars below, watch previous webinar recordings and read our recap articles on the Digital forward page.
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