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Supporting your employees to adopt, utilize and sustain new ways of working reduces frustration and anxiety, builds trust and confidence and leads to a more positive overall employee experience (EX). Employees that feel valued and supported are more likely to go the extra mile to deliver exceptional customer experiences (CX). Recognizing the correlation between the reduced friction for your employees to perform their jobs and increased ability to maximize value contribution holds the key to achieving positive outcomes for your external customers. Join us November 13 to explore how organizational change management practices work to support a leading priority for successful customer experiences. Key takeaways include: Learn where and how to identify the gaps and risks that impact your employee's ability to deliver a positive customer experience Explore how to leverage data and metrics to inform decisions about where the employee experience could be optimized to produce desired outcomes Define a business case for change management rooted in the direct impact on enhancing the customer experience Speakers: Todd Wilkerson, Director, Baker Tilly and Jessica Drexler, Experienced Manager, Baker Tilly Digital forward series This is the third webinar in a six-part series. View the upcoming webinars below, watch previous webinar recordings and read our recap articles on the Digital forward page.

In the dynamic landscape of modern business, the integration of artificial intelligence (AI) has quickly become a cornerstone of strategic initiatives. But as AI becomes a more common tool, organizations must use their AI technologies responsibly and effectively, while adhering to regulatory standards and compliances. Join us January 22 to gain a comprehensive understanding of the intricacies of AI in the corporate environment, the security challenges it presents and best practices for helping meet compliance regulations for AI implementation and usage. Key objectives include: Best practices for responsible AI implementation and usage How to develop and implement ethical standards How to implement data security and privacy controls Speakers: Mike Cullen, Principal, Baker Tilly and Nathan Olson, Senior Manager, Baker Tilly Digital forward series This is the fourth webinar in a six-part series. View the upcoming webinars below, watch previous webinar recordings and read our recap articles on the Digital forward page.

Attracting and retaining top talent is a challenge that extends into every industry. But talent management should be more than a “check the box” activity or an annual performance review. It should be an ongoing, meaningful process focused on continuous performance and development discussions that cultivate a high-performance culture and provide development opportunities that achieve both organizational and employee goals. Join us February 19 for a discussion how your organization can get started modernizing your talent management strategies to focus on a lifelong learning approach for employees by providing capabilities that support the development of new employee skills to match market needs. Key takeaways include: Identifying emerging trends and technologies in talent management Exploring methods for identifying development opportunities and creating career growth plans that motivate and retain top talent How to implement a talent management strategy that fosters a high-performance culture and supports both organizational and employee growth Speakers: Meghan Loomis, Principal, Baker Tilly and Courtney Csik, Director, Baker Tilly Digital forward series This is the fifth webinar in a six-part series. View the upcoming webinars below, watch previous webinar recordings and read our recap articles on the Digital forward page.

The role of Chief Financial Officer (CFO) has evolved significantly in recent years, with technology playing a central role. CFOs now participate in setting and executing data strategy, scaling the organization and driving digital transformation. Join us March 19 for a roundtable featuring a CFO panel as they discuss how the role has evolved to increasingly rely on technology systems to develop automated internal controls, mitigate risk and generate real-time insights. Key takeaways include: How the CFO’s role extends beyond financial operations How the panel has successfully overcome digital transformation challenges What we’re hearing from CFOs in the market regarding technology Moderator: Ken West, Principal, Baker Tilly Panelist: Jennifer Finger, Principal, Baker Tilly Digital forward series This is the final webinar in a six-part series. View the previous webinar recordings and read our recap articles on the Digital forward page.