Principal

Compliance for Mortgage Lenders

Loan Servicing Quality and Compliance Solutions for Mortgage Servicers

Mortgage Electronic Registry System (MERS) Annual Review

Quality Control for Mortgage Lenders

Regulatory Compliance Review for Mortgage Lenders

As we close out 2023, and turn to 2024, we reflect on the challenging operating environment for many mortgage originators, especially the small and mid-size Independent Mortgage Banks (IMBs) and optimistically look forward to more robust years. The following year end update will highlight the state of the economy, cover current events, liquidity concerns, and the changing regulatory landscape. For more information on the mortgage industry and the services performed, visit the Mortgage Center of Excellence. State of the economy  Throughout 2023, the Federal Reserve raised the Fed Funds rate four times for a total of 100 basis points (bps) from 4.50% to 5.50%. Simultaneously, a historically low number of homes for sale continued to place upward pressure on housing prices and limit borrowers’ ability to afford new houses. The increased financial requirements largely blocked out first time homebuyers. Existing homeowners were presented with a dilemma on whether to sell their existing homes with mortgages at potentially much lower rates, for new houses with mortgage rates at two-decade highs. The trifecta of higher interest rates, low inventory, and higher housing prices, slowed mortgage originations significantly when compared to the prior year from approximately $2.3 trillion to $1.6 trillion, impacting the bottom line of many IMBs.  During the annual Mortgage Bankers Association (MBA) conference in Oct. 2023 and a subsequent article from the MBA, the MBA projected a decrease in gross domestic product (GDP) and consumer prices, with an increase in unemployment rate. While there have been various outlooks on the future economy with many economists forecasting a “soft landing,” the MBA, along with other trade groups and economists, have predicted recessionary conditions. These recessionary conditions are predicted to move the Federal Reserve Open Market Committee to cut the Federal Funds Rate starting in 2024, and continuing through 2025, in line with economic indicators. In addition to the anticipated recessionary conditions, other factors, such as the cost of debt on the federal budget and the potential impact of commercial real-estate loans maturing and requiring subsequent refinancing at higher rates, could impact the decision to cut rates.  With potential rate cuts, many are projecting a considerably larger origination market starting in 2024 through 2026, which was noted by the MBA in their Oct 2023 article. For the week ending Dec. 21, 2023, the weekly average Freddie Mac 30-Year fixed rate mortgage fell to 6.67% from a high of 7.79% for the week ending Oct. 26, 2023. Similarly, the 10-year Treasury rate which mortgage rates generally track, fell below 4% from a high of approximately 5% during a comparable period. The decrease in rates is expected to spur home sales and bring potential homeowners who were sidelined back into the purchase market. Also, refinances are expected to increase for those who purchased and financed homes at higher rates.  Current events  With the completion of the second half of 2023, there were several headlines that could impact the mortgage origination space. Comerica and Fifth Third Bank decided to leave the warehouse lending market. The impacts of Basel III Endgame could further impact who decides to stay in the warehouse lending space. The enactment of Basel III, which is covered in greater detail later in the article, has a direct impact on mortgage lenders. These events could impact sources of cash and financing rates.   During the second half of 2023, the National Association of Realtors was ordered to pay damages for excess selling fees. While this is a recent event and the litigation is still in process, there are different views on the impact of this event. One view is that by not requiring the seller’s agent to compensate the buyer’s agent, this could force buyers into having to compensate their agent, increasing the financial requirements for home ownership. Another view suggests that sellers might include the broker's commission in their home's overall cost, thereby inflating the home's sales price. Consequently, with reduced commission to pay, they may refrain from raising the sales price as much.  A third view is that the ruling could lead to fixed rate pricing ( agents charge a flat fee for their assistance), which could benefit both the seller and buyer. While this litigation is evolving and could bring significant changes, it is just another source of uncertainty for a challenged segment.  In early 2023,  we noted that organizations should prepare for the possibility of increased mortgage defaults. During the second quarter of 2023 through year end 2023, the industry discussed the increase in delinquencies, which will continue to pose a risk in 2024. While delinquencies were at comparably low levels, they have started to increase.  From a positive perspective, with the Federal Reserve holding rates flat and the expectation of lower rates in 2024, there is an expectation for increased mortgage demand.  Need for liquidity  As some mortgage banks weathered the storm and utilized cash reserves during the recent period of interest rate hikes to offset the slower origination market, the need for sources of liquidity is still a priority until there is a stabilization of the origination market. Companies should forecast their cash needs for the foreseeable future and identify the sources of cash to meet these needs.   For those companies that hold servicing, they should weigh the benefits from a sale of mortgage servicing rights (MSR), versus the longer-term lead source for future originations and the natural hedge against periods of origination activity downturns. Companies that hold servicing have a consistent relationship with these borrowers that lead to future refinance and purchase opportunities. However, MSR values are generally higher than they were in the past several years due to low mortgage refinancing demand and companies could benefit from a timely asset sale at these higher valuations. Another servicing strategy is for companies to evaluate the benefits of selling loans servicing released versus servicing retained for the additional servicing release premium on sale. Further, companies can enter into an excess servicing sale as well, where the excess servicing above the base servicing is sold, while the base servicing is retained. 
Entities that meet the minimum net worth and regulatory consent requirements can enter an MSR financing arrangement. They can also consider entering a servicing advance arrangement to generate additional liquidity from financing versus selling the servicing. If delinquencies increase, having financing in place for advance obligations, primarily Government National Mortgage Association (GNMA) principal and interest (P&I) advances, becomes a more tactical need. For more detail on the requirements of P&I advancing, see our article which discusses what happens in the servicing process when a loan becomes delinquent.   IMBs should consider carrying more than one warehousing financing facility, to mitigate the risk that a line gets suspended or there is certain product that cannot be financed on one line but can be financed on the other line. Companies should also evaluate if they can repurchase loans on these lines, because agency repurchase requests could become cash intensive during an environment where liquidity is tight. Finally, in an environment with increased delinquencies, companies should prepare for an environment conducive of loan modifications in accordance with loss mitigation guidelines.  While mortgage rates tend to track changes in the 10-Yr Treasury rate, financing facilities tend to be pegged to the Secured Overnight Financing Rate (SOFR) which track to changes in the Federal Funds rate.  This could lead to a situation where there is a disconnect or expectation difference between mortgage rates and financing rates, impacting net interest margin. IMBs should try to manage  this disconnection, optimizing financing strategies for better alignment with market dynamics and margin management. For organizations that are concerned about passing their financial covenants, they should prepare a financial forecast and a financial plan and connect with their financing partners to see if a covenant waiver will be required.  Diversification  With margin down significantly off the 2020 highs and a significantly smaller origination market, many companies are turning to other products to generate revenue. While there are niche lenders that focus on these products, some lenders have re-entered the non-QM (nonqualified mortgage) space to originate loans to these qualifying borrowers. Some specialty finance companies are focused on buying and securitizing non-QM product and securitizing these.   To account for the higher housing costs in today’s market, and for some borrowers who are priced out, some lenders started offering 40-Yr mortgages in addition to the 30-Yr mortgages to amortize the principal over a longer period. When interest rates were at historical lows following the COVID-19 pandemic, the amount of adjustable-rate mortgages were minimal.  However, at these higher rates, there has been an influx of ARMs which reset as the borrowing base index (index the ARM is pegged to) resets, with the expectations that interest rates will eventually decrease.   With the rise in housing prices, many homeowners have a lot of equity in their homes. With increases in credit card balances, delinquencies, and with the need to pay off higher interest rate debt, many lenders are offering HELOCs and cash out refinances to provide borrowers with this needed liquidity. As we complete the holiday spending season, there could be an uptick in borrowers requiring the cash to meet buy now, pay later, or credit card balances. Some lenders are offering renovation loans for borrowers who are looking to make renovations versus buying new houses or utilizing other methods of higher rate financing for home improvements.  While traditionally considered a higher risk loan, many lenders now offer manufactured housing loans for purchasers of manufactured housing. Some lenders are also offering buydown loans to lower the interest rate on the loan. They are buying down the initial rate to make the payments more affordable. The buydowns can be permanent or temporary for a period such as one or two years and in some cases longer.  In the current origination market, it seems plausible that these products and others will continue to be offered to meet borrowers’ needs and attract new borrowers.  Regulatory 
Cybersecurity center stage  In addition to managing operating performance and meeting the new regulatory requirements, there has been an increase in the amount of cybersecurity threats. Given the vast amount of borrower data, wire activities through the origination process and payment activities through the servicing process, the mortgage industry is highly susceptible to cyber incidents. Notable cyber breaches that have impacted the industry, with costly consequences in terms of loss mitigation and resolution expenses, and reputational issues impacting consumer trust.  To effectively mitigate the risks stemming from cyber incidents, companies require buy-in from all employees of the organization and the board and not just from the CTO or CISO. With the appropriate buy-in, mortgage and servicing entities should:  Set the required governance structure to enforce the appropriate oversight of the mortgage ecosystem exposed to cyber.  Establish policies and procedures to mitigate cybersecurity risks and escalate incidents.  Develop a robust risk assessment to ensure that there are no gaps in the policies and procedures and ensure that the appropriate controls and precautions are in place.  Implement the appropriate technology to support the mitigation activities, including firewalls, scanning technology, multi-factor authentication, penetration testing, among others.  Develop the appropriate reporting to monitor the mortgage ecosystem and to timely escalate and respond to incidents.  Continue to train and educate employees on the risks of cyber to reduce future incidents.  Evaluate the need to obtain cybersecurity insurance to protect the organization against incidents.  With the adoption of innovative technologies and the significant flow of funds tied to the mortgage space, there is minimal expectations for a decrease in inappropriate cyber activity, and companies should be prepared to mitigate the risks from bad actors.  Looking forward  With the MBA forecasting more origination volume in years 2024 through 2026 per the MBA Dec 2023 forecast, and with decreases in mortgage rates and increases in applications, there is some new optimism that has not been prevalent in more than a year. However, we believe that it is critical to manage expectations until baseline production metrics are met and continue to stay focused on the following over the next several months:  Deriving a realistic budget in terms of volume and margins for the next year.  Knowing what is required to breakeven and be profitable at different levels and mix of production.  Forecasting the cash needs and identifying the sources of cash.  Having a plan to sell servicing or hold and finance servicing and be prepared to recapture loans.  Focusing on good margin product and continuing expense management.  Understanding and measuring the implications of the new regulatory requirements.  This article aims to help you better understand year-end events and regulatory requirements that are impacting the mortgage and servicing industry.  Companies and interested parties should monitor these developments and contact their accountants, consultants, and industry specialists prior to taking instruction from this article.  Baker Tilly professionals are available to discuss your questions and individual needs through our Mortgage Center of Excellence. 
Co-author Matt Petrick, CPA is a senior finance and accounting executive specializing in the financial services industry, with a focus on mortgage and servicing entities. Matt has experience with REITs, financial institutions, business development companies and other funds. The discussions throughout the article should not be implied to represent the position, processes, or procedures of professional affiliations, current or former employers, or employer relationships.  The information provided here is of a general nature and is not intended to address the specific circumstances of any individual or entity. In specific circumstances, the services of a professional should be sought.

Financial Services

Banking & Capital Markets 

Credit Unions

Community Banks

Consumer Lending

Regulatory Compliance: Alphabet Soup

Compliance+

2023 Year end updates for the mortgage industry

CARLSBAD, Calif. (Nov. 9, 2021) – Leading advisory CPA firm Baker Tilly US, LLP (Baker Tilly) announces its intent to acquire California-based The Compliance Group (TCG), a one-stop-shop for mortgage lenders requiring regulatory compliance and seeking risk management. The combination will be effective Dec. 6, 2021. Financial institutions and independent mortgage bankers continue to shift their focus toward the modern borrower experience, defined by digitization and automation. At the same time, quality control services must keep pace with high demand and evolving compliance requirements. 
TCG’s deep understanding of managing the regulatory and risk obligations for the mortgage industry plus Baker Tilly’s extensive financial services specialized knowledge and solutions — internal audit, cybersecurity, digital transformation, regulatory compliance and financial modeling — creates a combination of skills, knowledge and bench strength to produce powerful outcomes for the financial services industry. TCG’s 110-person remotely located team will join Baker Tilly.
About Baker Tilly US, LLP (bakertilly.com) Baker Tilly US, LLP (Baker Tilly) is a leading advisory CPA firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles and Chicago. Baker Tilly is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 148 territories, with 36,000 professionals and a combined worldwide revenue of $4.0 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Twitter.  About The Compliance Group (TheComplianceGroup.net) The Compliance Group (TCG) is a service-oriented company supported by unrivaled expertise. The TCG mission, since inception, is to provide quality service to clients while offering cutting edge solutions that resolve the complexities of today’s compliance and credit risk. TCG is passionate about assisting all types of financial institutions within the mortgage industry. Applying decades of state and federal regulatory compliance and risk management experience, niche expertise, and common sense, TCG assists clients in easily navigating evolving regulatory channels by mitigating risk through their Enterprise Risk Management platform.

Leading advisory CPA firm Baker Tilly US, LLP (Baker Tilly) announces its intent to acquire California-based The Compliance Group (TCG), a one-stop-shop for mortgage lenders requiring regulatory compliance and seeking risk management. The combination will be effective Dec. 6, 2021.

Baker Tilly Creates Mortgage Center of Excellence with Acquisition of The Compliance Group

Baker Tilly’s mortgage compliance team conducts a review of your policies, procedures, controls and practices in place to validate compliance with the MERS Membership Agreement requirements, including data standards. We create the final summaries of findings, and relay best practices, as well as changes that may need to be implemented.

Baker Tilly’s MERS annual review can be either on-site or remotely managed from our offices. Clients may decide how the review will proceed and our team can easily accommodate these requests.

We request all documentation several weeks prior to in-person or virtual meetings. 

We review all information received to provide a comprehensive approach to the reporting process.

The 6 standards for the MERS annual report review should be the following:

Client has a process in place designed to provide reasonable assurance of compliance with the requirements specified in the MERS® System Rules of Membership and MERS® System Procedures Manual applicable to member Information and organizational changes

MERS® System data has been reconciled in accordance with the requirements of the MERS® System Procedures Manual

Policies and procedures are in place to ensure compliance with the requirements set forth in the MERS® System Rules of Membership and MERS® System Procedures Manual regarding Corporate Resolution Management System (“CRMS”) and Mortgage Electronic Registration Systems, Inc. (“MERS”) Signing Officers

A process is put in place to ensure that all MERS® System transactions and updates are accurate and timely in accordance with the applicable requirements set forth

MERS Documents are prepared, executed, and recorded in accordance with the applicable requirements 

A process is in place designed to review MERS® system reports and take necessary action

In the post-review period, missing documents or additional information may be provided or updated.

The results of the review are provided by Baker Tilly’s mortgage compliance group and reviewed with the member stakeholders. This includes:
– A post-review call
– Written report (draft)
– Discussion time and rebuttal to clean up any missing information
– Action planning to review the MERS standard not being met

The final report is provided to the member for review.

Once signed off, Baker Tilly will fulfill its part in the e-filing process of the annual report on behalf of the client.

Preparation and assessment practices from across the industry

Baker Tilly’s mortgage compliance team has built best practice assessments for its platform from other reviews and provide advisement on interpretations from MERSCORP Holdings. Your team benefits from exceptional insight and experience that will assist you in complying with your membership agreement.

Baker Tilly’s mortgage compliance team conducts a review of your policies, procedures, controls, and practices in place to validate compliance with the MERS Membership Agreement requirements, including data standards.

With the banking industry (and world) in a state of digital transformation and change, you need a team that can assist in navigating challenges and charting a new course. 

Baker Tilly banking practice leaders collaborate with a wide range of financial services companies on financial statement, internal audit and advisory services.

Faced with changing regulatory requirements, intense technology disruption and an accelerated M&A environment, community banks need specialized financial and operational solutions tailored to their size.

Baker Tilly banking practice leaders work with community banks to help them maintain profitability, comply with changing regulations and grow their institution.

Baker Tilly lending industry professionals collaborate with mortgage, student loan, automotive and other lending organizations to enhance analytics and process governance.

Baker Tilly financial institutions practice leaders work with credit unions to help them enhance member experience, deliver on their mission and grow their institution.

The financial services industry continues to diversify, but competition and more complex vendor relationships make determining business strategy more complicated.

Baker Tilly financial services practice leaders collaborate with a wide range of financial services companies to help move organizations toward the future they envision.

financial-services-hero-video.mp4

The industry hub for compliance, risk management, innovation and more

Baker Tilly’s mission through our Mortgage Center of Excellence is to provide quality care to our clients while also staying on the cutting edge of the complexities of compliance and credit risk. 

Mortgage Center of Excellence | Mortgage Compliance & Quality Control Solutions

Michelle Doyle is a principal with Baker Tilly US, LLP.

Jim McCracken is a director of business development with Baker Tilly US, LLP.

Kevin has been serving financial institutions since 2000 with significant emphasis on banking operations.

Janet Twombly is a compliance director with Baker Tilly’s financial services practice.

The key to a successful mortgage enterprise is to establish a proficient compliance and quality control foundation.

Managing risk associated with mortgage lending, servicing, and financial services requires attention each day, every day, with a strategy to bring together diverse compliance management categories into one compliance platform.

Mortgage Electronic Registry System (MERS) Annual Review

2023 Year end updates for the mortgage industry

Baker Tilly Creates Mortgage Center of Excellence with Acquisition of The Compliance Group

Banking & Capital Markets

Community Banks

Consumer Lending

Credit Unions

Financial Services

Compliance for Mortgage Lenders

Regulatory Compliance Review for Mortgage Lenders

Mortgage Center of Excellence

Michelle Doyle

Jim McCracken

Kevin Schalk

Janet Twombly

Custom compliance review

Baker Tilly’s annual review process

Get prepared

Baker Tilly review

Post-review remediation

Final report

Preparation and assessment practices from across the industry

Ready to learn more? Let's get started.

Key leaders