The landscape of local government and citizen demands is ever changing. Confronted with new demands, it’s easy to solve an immediate problem instead of pausing to take a holistic view. The result? Without a strategic approach, inefficiencies ripple throughout the organization; increasing financial pressures and taxing staff resources. Eventually, the organization’s resources become misaligned from strategic objectives.
If this sounds like the current state of your public sector organization, an operational business review can help address this misalignment. That’s according to a Baker Tilly-authored article in the March 2019 City/County Management in Illinois, a monthly publication by the Illinois City/County Management Association (ILCMA).
Baker Tilly unpacks the four phases of an operational review during which a governmental entity will strategically examine its environment, capacity, performance and goals to ultimately develop a roadmap for changes to processes, structure and policies.
Don’t be discouraged by the steps involved in an operational business review. Each phase is designed to help your public sector organization along a path to continuous improvement.