Irreverent Revenue Cycle No. 3: Employee performance improvement

Podcast

Irreverent Revenue Cycle No. 3: Employee performance improvement

Jun 08, 2021·Authored by Michael L. Duke

How leaders can help enhance employee performance

Welcome to Irreverent Revenue Cycle, a Healthy Outcomes podcast series from Baker Tilly, where we discuss hot topics around revenue cycle performance in the healthcare industry, innovative ways to solve issues for your organization, and practical tips to take with you as you listen.

On this episode of Irreverent Revenue Cycle, we discuss the employee performance ratio (EPR), a calculation of an employee’s productivity AND effectiveness. Productivity is incremental improvement while effectiveness is exponential improvement. The combination in the EPR is a powerful indicator of employee contribution. Topics addressed in the episode include:

The EPR ratio
The importance of micro-training and micro-learning
Measuring and improving employee performance over time

Connect with us to hear more about our revenue cycle optimization team.

Irreverent Revenue Cycle Host

Michael L. Duke
Michael has diverse experience and a record of accomplishment in leading people, programs, improving operational outcomes and developing best management practices within the healthcare industry. He has led several successful engagements that demonstrated an ability to develop and implement executive level strategies. Recognized for professionalism, commitment to excellence, and ability to communicate and work with senior management, associates, and customers. He has proven expertise in the areas of: operations management, corporate performance management and revenue cycle management.

About the guest

Shannon Case, Manager, Baker Tilly

Shannon Case is a manager on the healthcare consulting team with Baker Tilly and has more than 25 years of industry experience in driving medical innovation to accelerate organizational growth and helping healthcare organizations gain a competitive edge. She is responsible for providing individual revenue cycle assessments, managing implementations and process redesigns, and has been involved with large process redesigns and transformation projects for healthcare provider organizations.