- One-click buying, one-day delivery, instant-gratification in a personalized interface: B2C entities have reset expectations in today's experience economy. Driven to provide a customized, optimized interaction with expert customer service, online retail behemoth Amazon engenders loyalty through a superior customer experience, attracting customers without relying on price.
- This report presents results from a recent research study in which we surveyed business leaders about their top of mind growth initiatives, proficiency gaps, challenges and key trends.
- Baker Tilly helps credit union improve understanding of current member experience and increase its auto lending portfolio
- An opportunity to present a “first-in-industry” premium product prompted a major shift in corporate strategy and challenges within the sales organization of an agricultural corporation.
- By reimagining the ways that they interact with customers, customer experience innovators are replacing a one-directional exchange of goods and services with a two-way collaboration with customers to define where, when, and how value is created.
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