- Health Plan and Provider Trends Necessitate Customer Experience Focus
- Alignment, Balance and Customer-Focus
- An interview with Kurt Schroeder, Baker Tilly Growth Strategies Principal, on sales effectiveness and thinking beyond methodology training.
- Why your customer journey map isn’t leading to customer experience innovation
- Many trends across the healthcare industry today are converging. A common theme emerging from their overlap is the need for industry participants to focus on customer experience programs. Learn about four major trends that are impacting the importance of Customer Experience in healthcare.
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