- Industry shifts necessitate a customer experience focus, so providers are responding by putting patient feedback at the forefront.
- Enter personalization – a strategic way to develop and strengthen the member/owner relationship by using refined member data to create tailored offers and draw members in.
- Health Plan and Provider Trends Necessitate Customer Experience Focus
- Why your customer journey map isn’t leading to customer experience innovation
- Many trends across the healthcare industry today are converging. A common theme emerging from their overlap is the need for industry participants to focus on customer experience programs. Learn about four major trends that are impacting the importance of Customer Experience in healthcare.
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