- A service recovery process should be a key part of every company's customer experience strategy. Learn how an effective service recovery can actually increase customer satisfaction, trust & loyalty.
- Baker Tilly created an innovation guidebook to help lead you through the process of innovation, from idea generation to prototyping and testing. Each stage lists a set of tools that can help your team.
- By focusing on 3 drivers of customer loyalty & satisfaction, organizations can thrive in a world where customers are more demanding, have less time and are distracted by new entrants into the market.
- As buyers become more self-sufficient, sales professionals need to become even more prepared to move prospects through the sales process by personalizing the interaction.
- Trends including self-directed healthcare and an increasing expectation for personalization are driving customer experience imperatives across the healthcare industry.