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How to recover from a customer service disaster
A service recovery process should be a key part of every company's customer experience strategy. Learn how an effective service recovery can actually increase customer satisfaction, trust & loyalty. -
Life sciences M&A update: H1-2017
Baker Tilly Capital, LLC's life sciences M&A newsletter provides an overview of the U.S. medical devices and products, pharmaceutical (pharma) and pharma outsourced services sectors, including recent performance and M&A trends. -
Comment letter: Reporting on financial statements of EBPs subject to ERISA
Baker Tilly comments on the exposure draft for Proposed Statement on Auditing Standards: Forming an opinion and reporting on financial statements of employee benefit plans subject to ERISA. -
Internal audit delivers service and technological efficiencies for generation and distribution utility
A large generation and distribution utility receives internal audit and optimal industry practice recommendations from Baker Tilly. -
Great Lakes regional M&A update: Q2-2017
Middle-market M&A transactions in the Great Lakes region experienced a decrease in the total amount of deal volume, but an increase in aggregate deal value during the second quarter of 2017. - Next
