Todd Wilkerson is a director in the consulting group of Baker Tilly. Todd leads solution delivery for the Growth Strategies practice, focused on CRM and customer experience solutions for clients. Todd brings 20 years of consulting experience in customer relationship management, with on-premise and SaaS-based package and custom solutions. He has worked with organizations both large and small, with significant industry experience in high technology (hardware and software, business and consumer) and countless clients across a broad spectrum of other areas such as life sciences, consumer packaged goods, financial services, and telecommunications/media.
Prior to joining Baker Tilly in 2010, Todd ran the CRM consulting practice in North America for Inforte and was previously with Accenture.
From the advent of commercially available CRM solutions (e.g. Siebel’s most significant market offering (Siebel v3) in 1994 through 2006), Todd led project teams in the delivery of strategic, enterprise-wide solutions in all business functional areas of CRM: sales automation, marketing (inbound and outbound), partner relationship management (sales and service), call centers (customer service and sales), and service (professional services and field service).
Todd provides CRM and customer experience expertise to clients, from CRM strategy development, to solution alignment/specification, to roadmap development, and ultimately execution of phased/rapid deployment programs.
Rose-Hulman Institute of Technology
Bachelor of Science in electrical engineering